Frequently Asked Questions
Everything you need to know about your outdoor adventure gear.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed apparel. Simply visit our returns portal to generate a prepaid shipping label and send your items back for a full refund or exchange.
Are your outdoor jackets waterproof or just water-resistant?
Our technical outerwear ranges from water-resistant to fully waterproof. Please check the 'Specifications' section on the product page to see the specific hydrostatic head rating for each garment.
What payment methods do you accept?
Cycle City Outdoors accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
How should I care for my technical cycling gear?
To preserve the life of your gear, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid using fabric softeners as they can damage moisture-wicking properties.